FAQs
All your questions answered here!!
Registration and Account
Should I register?
It is mandatory to have a Saaki account to shop your favourite Saaki outfits. Having a Saaki account not only entitles you to special offers, but also helps you maintain a record of your previous orders, track your current order and makes checkout quicker and easier. To register enter your email ID on the “My Account - Register” link on our website.
How do I sign in?
To sign into your account, simply use the “My Account- Sign in” link on our website. If you have any other troubles, email us at care@sa-aki.com and we’ll get back to you within 24 business hours.
I forgot my password.
Do not worry! Select Forgot Password next to the password field and follow on screen instructions.
My Orders
Can I place International order?
Yes. Currently we are shipping to USA, UK, Canada, UAE, Australia, Singapore, Malaysia and India.
How do I check the status of my order?
To check the status of your order, click on the “My Account” link on our website. This will take you to your "My Account - Orders" page, where you can view the status of your order.
Can I change the shipping address of the order?
No. You cannot change the address once the order is placed
Can I cancel my order? How should I do it?
You can cancel an order as long as we have not packed it for you. To cancel your order, click on "View your order" link on your order confirmation email. This will take you to your "Orders" page, where your can cancel your order. Once an order has left the warehouse, it cannot be cancelled. Should you no longer want your purchase after placing the order, you will need to submit a return request and send the unwanted items back once the order has been received. Saaki cannot be held liable for the reimbursement of any shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details carefully before submitting your order.
Can Saaki cancel the order?
Saaki reserves the right to cancel an order at any point of time before shipping. In such case customer will be refunded in full at the original payment mode for prepaid orders.
Can I exchange my order?
Yes, you can exchange your order but only to a different size of the same product through return and exchange process.
What if Saaki delivers damaged or wrong product?
This is unlikely however, in case you receive a damaged/wrong product; please write to us on care@saaki.co within 24 hours of receiving the order. Concern will be assessed and a solution will be offered. The product may be replaced or other corrective measures may be taken to address the issue.
Payments and Refunds
What payment methods can i choose from?
We accept Master Card, Visa credit, debit and other credit cards. We also have an option of net banking, wallets and cash on delivery.
My transaction failed but the money was deducted from my account. What should I do?
We regret the inconvenience caused. Please email us your transaction details at care@saaki.co and we will look into it immediately. If your money has not reached us, it will surely be refunded back to your account.
Is there a shipping fee?
A Standard Shipping fee of INR 49 will be applicable to all COD orders. Shipping fee is free for prepaid orders.
Is Cash On Delivery available at all locations
Cash On Delivery payment option is available at locations covered by our courier partners.
For Cash-on-Delivery orders, can I check the package before making a payment?
Our courier partner will hand over the package to you only once the payment has been made. Please do not accept the package if it is tampered.
Can I pay in EMIs?
No, we do not offer EMI option.
I just cancelled my order. When will I receive my refund?
If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via prepaid methods you will receive refund into the source account within 7-10 business days from the time of order cancellation.
Are there any charges for return?
There are no charges for returns if your area is serviceable for return pickup by our courier partners. In case your area is not serviceable, you can still return the product by shipping it to us at your own expenses.
I just returned my order. When will I receive my refund?
Refunds will be issued only if the returned products reach us as per our return guidelines. Refunds are issued via the original payment method and will normally appear within 10 business days, depending on the processing time of your payment provider. If you had selected Cash on Delivery, please email your account details to us at care@sa-aki.com. We will process the refund in 7-10 business days.
Who will deliver my order?
We ship through registered courier companies Shiprocket and FedEx . Our delivery partners will attempt to deliver the package thrice before they return it to us.
Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.
How long does it take to deliver my order?
Your order will be dispatched from our warehouse within 24-48 hours of placing the order. Your order will be delivered to you within 2-10 days depending on your location.
What if I want my order to be delivered ASAP?
Sorry, currently we do not have any service available to expedite the order delivery.
If I have placed two separate orders, can you combine the orders and offer me reduced shipping
Unfortunately, once your orders are placed we cannot combine multiple orders .Shipping will be applicable on every new order.
What if I miss my delivery?
Our courier partner will try to attempt delivering your order thrice; each attempt on a consecutive day. So if you have missed the delivery please do not worry, we will try to make an attempt again to deliver your Saaki outfit to you.
The delivery address I mentioned is incorrect.
It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, we will not refund your purchase or replace the goods. Please ensure you check all shipping details carefully before submitting your order.
Return Related
I placed my order from outside India, can I return my product?
Unfortunately we don't accept international returns.
Is my product eligible for return?
We adopt a 15-day policy as long as the returned product/s are unused, unwashed, and returned with all original packaging and tags.
How do I return my product?
We offer our customers a simple, hassle-free, Reverse Pick-up policy. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.
To return a product, go to the 'Raise a Return' section on the website and please follow the screen instructions.
Important things to keep in mind while sending back the product for return:
♦ All items must have the original tags, and should be unworn, unwashed, and undamaged with no smell of perfume, deodorant or detergent.
♦ All items should be free of make-up or tan marks
♦ Please ensure correct pieces for return are handed over to the delivery executive. We take no liability in case incorrect piece is handed over.
Is my area serviceable for return?
We strive to service all pin codes in India for forward and reverse delivery. But don't worry, even if your pin code is not serviceable, you can still return the product by shipping it to us.
When will the return be picked up?
Once we receive your return request, we will initiate the reverse pick-up to our courier partner, who will pick up the product from your doorstep within 24- 48 hours. Our courier partner will make three attempts to pick-up the product for return. Please note that the field executive for delivery and pick-ups are different.
Why is my return not accepted?
Once we receive the product, we will check it for being unused, unwashed, and undamaged and also have the original tags/packaging in place. In case the received item does not meet the above conditions, it will not be accepted and will be returned to you at your expense.
Saaki offers a wide range of womens contemporary ethnic clothing. Shop online at Saaki for a wide array of tops, tunics, kurtis, kurtas, suits sets, jackets, shrugs, dresses, trousers, leggings, skirts, palazzos and sarees.
Shop by Occassion
Festive Wear:
With your year-round calendar filled with festivals and celebrations for Ugadi, Holi, Diwali, Woman's Day, Mother's Day, Wedding season and so much more, head over to our festive wear edit to get modern and chic ethnic suit sets, lehenga, and skirt sets, ethnic dresses and more.
Everyday Wear:
Shop your workwear and casual wear ethnic wear with breathable fabrics and easy to wear silhouettes in kurta sets, kurtas and kurtis, bottom wear, ethnic dresses, and more, with modern and chic designs perfect for a Modern Indian woman.
Wedding Edit:
Shopping for your wedding looks or your best friend's wedding festivities, pick from delicate floral printed skirt sets, lehenga sets, sarees, and kurta sets for haldi, mehndi, and cocktail night engagement for unique festive styles.
Shop by Style
Kurta Sets:
Shop for Samantha Ruth Prabhu approved premium kurta sets with delicate embroidery & embellishments, ethnic and floral prints in a range of fabrics from cotton to silk blends perfect for any occasion from workwear to festive wear with sizes starting from XS to XXL.
Kurta:
Shop for Samantha Ruth Prabhu approved premium kurtas with delicate embroidery & embellishments, ethnic and floral prints in a range of fabrics from cotton to silk blends perfect for any occasion from workwear to festive wear with sizes starting from XS to XXL.
Dresses:
Shop for Samantha Ruth Prabhu approved premium dresses with ethnic and floral prints in a range of fabrics from cotton to silk blends perfect for any occasion from workwear to festive wear with sizes starting from XS to XXL.