Registration and Account

It is mandatory to have a Saaki account to shop your favourite Saaki outfits. Having a Saaki account not only entitles you to special offers, but also helps you maintain a record of your previous orders, track your current order and makes checkout quicker and easier. To register enter your email ID on the “My Account - Register” link on our website.
To sign into your account, simply use the “My Account- Sign in” link on our website. If you have any other troubles, email us at care@sa-aki.com and we’ll get back to you within 24 business hours.
Do not worry! Select Forgot Password next to the password field and follow on screen instructions.

My Orders

To check the status of your order, click on the “My Account” link on our website. This will take you to your "My Account - Orders" page, where you can view the status of your order.
No. You cannot change the address once the order is placed.
We currently ship only within India. We are working on shipping globally soon. Stay tuned!
You can cancel an order as long as we have not packed it for you. To cancel your order, click on "View your order" link on your order confirmation email. This will take you to your "Orders" page, where your can cancel your order. Once an order has left the warehouse, it cannot be cancelled. Should you no longer want your purchase after placing the order, you will need to submit a return request and send the unwanted items back once the order has been received. Saaki cannot be held liable for the reimbursement of any shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details carefully before submitting your order.
Saaki reserves the right to cancel an order at any point of time before shipping. In such case customer will be refunded in full at the original payment mode for prepaid orders.
Sorry! We do not offer an exchange for any of our orders. Should you no longer want your purchase after receiving the order, you will need to submit a return request and send the unwanted items back and place a fresh order.
This is unlikely however, in case you receive a damaged/wrong product; please write to us on care@saaki.co within 24 hours of receiving the order. Concern will be assessed and a solution will be offered. The product may be replaced or other corrective measures may be taken to address the issue.

Payments and Refunds

We accept Master Card, Visa credit, debit and other credit cards. We also have an option of net banking, wallets and cash on delivery.
We regret the inconvenience caused. Please email us your transaction details at care@saaki.co and we will look into it immediately. If your money has not reached us, it will surely be refunded back to your account.
A Standard Shipping fee of INR 99 will be applicable to all orders. Shipping fee is non refundable in case of returns.
Cash On Delivery payment option is available at locations covered by our courier partners.
Our courier partner will hand over the package to you only once the payment has been made. Please do not accept the package if it is tampered.
No, we do not offer EMI option.
If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via prepaid methods you will receive refund into the source account within 7-10 business days from the time of order cancellation.
There are no charges for returns if your area is serviceable for return pickup by our courier partners. In case your area is not serviceable, you can still return the product by shipping it to us at your own expenses.
Refunds will be issued only if the returned products reach us as per our return guidelines. Refunds are issued via the original payment method and will normally appear within 10 business days, depending on the processing time of your payment provider. If you had selected Cash on Delivery, please email your account details to us at care@sa-aki.com. We will process the refund in 7-10 business days.
We ship through registered courier companies FedEx , Xpressbees and Shadowfax . Our delivery partners will attempt to deliver the package thrice before they return it to us. Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.
Your order will be dispatched from our warehouse within 24-48 hours of placing the order. Your order will be delivered to you within 2-10 days depending on your location.
Sorry, currently we do not have any service available to expedite the order delivery.
Unfortunately, once your orders are placed we cannot combine multiple orders .Shipping will be applicable on every new order.
Our courier partner will try to attempt delivering your order thrice; each attempt on a consecutive day. So if you have missed the delivery please do not worry, we will try to make an attempt again to deliver your Saaki outfit to you.
It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, we will not refund your purchase or replace the goods. Please ensure you check all shipping details carefully before submitting your order.

Return Related

We adopt a 15-day policy as long as the returned product/s are unused, unwashed, and returned with all original packaging and tags.
We offer our customers a simple, hassle-free, Reverse Pick-up policy. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order. To return a product, go to the 'Raise a Return' section on the website and please follow the screen instructions. Important things to keep in mind while sending back the product for return: ♦ All items must have the original tags, and should be unworn, unwashed, and undamaged with no smell of perfume, deodorant or detergent. ♦ All items should be free of make-up or tan marks ♦ Please ensure correct pieces for return are handed over to the delivery executive. We take no liability in case incorrect piece is handed over.
We strive to service all pin codes in India for forward and reverse delivery. But don't worry, even if your pin code is not serviceable, you can still return the product by shipping it to us.
Once we receive your return request, we will initiate the reverse pick-up to our courier partner, who will pick up the product from your doorstep within 24- 48 hours. Our courier partner will make three attempts to pick-up the product for return. Please note that the field executive for delivery and pick-ups are different.
Once we receive the product, we will check it for being unused, unwashed, and undamaged and also have the original tags/packaging in place. In case the received item does not meet the above conditions, it will not be accepted and will be returned to you at your expense.

If You Have More Questions

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